We collect, store and use your personal information that you provide to us immediately when you visit our website, confirm the purchase of one of our services, subscribe to our newsletter or contact us.
If you are under the age of 13 (for US visitors) or 16 years (for EU visitors or for visitors from elsewhere), you must ask for approval from your parent / caregiver before submitting your personal information to this site. If we believe that one of our users is a minor and we have received his personal data without proper consent, we will interrupt this data within a reasonable time.
The information we collect is
Your name, e-mail address, postal code, country, preferred language, IP address and any other information that you share with us when you fill out our contact form or when you purchase a service.
Information about every transaction made on our website, including amount, currency and means of payment. We do not store your credit card or bank account information: payment transactions are handled by third-party services that work on our behalf.
Answers to elective surveys or questionnaires that we can ask you to fill out.
Support requests that you can send us via e-mail or fill in the specific form.
Your website receives access data that is necessary to provide the purchased services.
Other information that you can intentionally send us via a form on our website or that you can share with us while you contact us.
The information we can collect is
Your social media ID or the information shared with us via your social media accounts.
Third-party authentication status if you visit the website with a mobile application (for example, if you are currently connected to Facebook or other social media accounts).
Our e-mail opening data or click on our e-mail links.
Copies of your backup site (backups).
The information we collect from all visitors is
Technical information about website usage, the type of browser they use and the version of it, their PC operating system.
Their IP address.
On what legal basis do we process your data
When we process your personal data for the purposes stated in this information sheet, we base ourselves on one or more of these legal grounds:
Consensus: we ask your agreement to use your information, send information about our offers, send targeted advertising and profiling to you.
Contractual framework: when you enter into any form of contractual agreement with us, your personal data will be processed for the service.
Legal obligations: when absolutely necessary, we will process your personal data in order to comply with a legally or tax-binding obligation.
How we use your information
We use personal information that we collect to provide you with the requested service, to renew our technology and optimize your navigation experience.
We use your personal information to
Provide purchased services.
Send you information about our work via all channels that you have agreed to: e-mail, telephone / SMS and / or messages on social media.
To send information to you and make it easier for you to share it on social networks.
To create marketing campaigns that focus on marketing our work.
To verify your identity and send an email to thank you for purchasing our service or for subscribing to our newsletter.
We may use the personal information of all website visitors to
Manage and improve the website and optimize the infrastructure.
Analyze how you use the site using tools such as Google Analytics and other tools to help us test the content’s performance and site functionality, to help us understand traffic models and know if there are any issues with the site.
Improve communication by recording interactions made on the website, via email or on social networks. We invite you to note that when you purchase a service or do something on this site, your virtual user profile is created automatically and you can update at. at any time your personal information and preferences.
This virtual profile allows you to manage the services, your personal information and your order history.
How we share your information
We do not sell your personal information and we only disclose it to the parties described below, by law, or with trusted third parties with your permission.
Entrepreneurs and employees: our entrepreneurs or employees may have access to your contact information, including your name, email address, telephone number and your social ID, website access data that the service is required to contact regarding a specific service. They can contact directly or via a contact tool for third parties that our company handles.
Service providers: we work with certain service providers, in particular our database administrators, cloud services, helpdesk services, advertising services, data analytics services and password management services. These suppliers are obliged to guarantee the greatest possible confidentiality through agreements. They are not authorized to use or disclose your personal information, except in connection with the provision of their services.
If you purchase a service with a renewable subscription, your payment information is saved in the selected payment system and you expressly give us your consent to continue with recurring payments. We do not store your credit card number or the details of your bank account. It is possible to change your payment settings on your profile page.
Affiliated third parties: in the future after a merger, acquisition, reorganization or similar activity, we may transfer your personal data to third parties.
We continue to protect the privacy of your personal information and we will inform you before we transfer it. If significant changes will occur in the processing of your personal data, we will inform you and give you the opportunity to approve these changes.
Data protection: we will share your personal data with companies, organizations or persons outside our company if we believe in good faith that access, use, preservation or disclosure of personal data is reasonably necessary to detect or protect against fraud or security problems, to respect our public conditions, meet all legitimate requests from an authority or a court decision, to defend us against legal claims, to protect our legal rights or our security.
How we protect your information
Your data can be transferred and stored abroad.
We follow the industry’s standard practice, e.g. use of firewall and cryptography to protect your personal data from unauthorized access, alteration, distribution, misuse and destruction. The transfer of payment data and other personal data is protected by secure and encrypted connections.
We take reasonable steps to ensure that cross-border data transfers comply with applicable data protection laws and we work with third party processors, which are UE-USA Privacy Shield, and Swiss-US Privacy Shield certified, or who use standard contractual clauses that bind all parties to protect data security and integrity.
We store personal data for all necessary time to fulfill the scope of collection, if not otherwise by law. If you ask us to stop sending news or other communications or to interrupt your information, we will do so and continue to store the minimum information required to prevent fraud and ensure that you will not be contacted again.
How to update and change your data
You can review and update your personal information on your profile page and on the Privacy Tools page. You can also change your cookie settings at any time. For users from the European Union, the European Economic Area and Switzerland, there is also the right to:
Access to personal data;
Obtain correction or cancellation of data, or restrict the processing of data;
Objection to data processing;
Withdrawal of consent, where possible: the withdrawal of consent must not jeopardize the legality of the treatment based on the consensus given before the withdrawal. The revocation of the consent includes the possibility to cancel the subscription to our e-mail list at any time or contact us to request to be canceled from our SMS lists.
Notification to the supervisory authority (Data Protection Group).
For your protection, we may only share and update personal information that is linked to the email address you use to send us your request and we may need to verify
your identity before doing so. We will respond to these types of inquiries within a reasonable time. We ask you not to send sensitive personal information, your password or your credit card information via e-mail.
Connections to third party websites
How to cancel your registration
If you wish to unsubscribe from our e-mail list at any time, you can do so by clicking on the “unsubscribe” link on all e-mails sent.
It is also possible to send inquiries regarding the data processing on your profile page and on the Privacy Tools page.